Remote services
Remote services
Get predictive maintenance, alert response and proactive monitoring to help decrease downtime without interrupting your routine.
Proactive and predictive remote monitoring capabilities make it possible to pre-empt issues, prevent them from reoccurring and resolve them quickly to enhance clinical availability. And our remote technical, clinical and educational services can help you maintain and improve your equipment’s peak operating performance, train your staff and ensure continuous support.
- Keep your systems running smoothly through proactive action and fast response times.
- Drive efficiency through increased system uptime.
- Increase patient throughput and staff satisfaction.
Demonstrated results in Remote services
Service delivery summary
Embed proactive and predictive capabilities to ensure that your equipment is ready when you need it.
- 24/7 monitoring detects anomalies in systems, safeguarding against downtime and unexpected costs by preemptively addressing issues.
- System-generated alerts flag critical parameter deviations. Our remote engineers address issues proactively, minimizing the need for service calls.
- Systems can be diagnosed remotely without impacting workflow and system access can be provided at a convenient time.
Benefits
Predictive and proactive remote service capabilities offer much more than simple upkeep for your technology. Embedding these capabilities:
- Aims to boost confidence by preventing issues from happening via efficient scheduling to allow for integration of unexpected events.
- Makes it possible to increase patient throughput by enabling maximum system availability and optimized clinical availability.
- Helps you optimize workflows by preventing patient rescheduling due to unplanned downtime.
Our approach
At Philips, we offer much more than simple upkeep for your technology. We take a proactive, customer-centric approach to support your evolving remote access and help you drive performance, usability and interoperability by keeping your technology sustainable and reliable.
Why now
Medical equipment is a sophisticated and vital asset that needs to be fully utilized and affordably maintained. And yet keeping medical equipment up to date and working efficiently is a delicate balancing act.
- Every piece of medical equipment in a hospital is essential, incredibly complex and yet expensive to operate and maintain.
- With less time to calibrate and fix important, expensive equipment, diagnosis of equipment failure needs to be proactive, immediate and affordable.
- Hospitals need fast, confident and proactive responses to equipment downtime and first-time-right fixes.
Financial and delivery model
With system availability and continuity of care business critical, remote services are delivered as key capabilities within our range of flexible maintenance contracts. Depending on the contract selected, remote capabilities such as remote monitoring will already be built in or can be requested.
When Philips calls us before we call them, that’s proactive action. They are constantly monitoring our machine’s data, to anticipate system failures or issues. We have minimal downtime across our whole fleet of scanners.
Madelein de Wet
Principal Radiographer
SCP Radiology, Cape Town, South Africa
Related services
Supported products
Footnotes
- Based on global Philips MR modality only data from Aug. 2023 to July 2024 for remotely connected systems under service contract.
Disclaimer
Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions. Results in other cases may vary.