Moreover, you may also see the following tabs:
Cases covered by this particular Contract
Installed Products covered by this Contract
Entitlements** will provide information on Contract details such as:
- Initial, Onsite, Uptime and Parts Delivery SLAs (Service Level Agreement)
- Number of Preventative Maintenance visits
- Included Service Types and Spare Parts
Documents relating to Installed Products covered by a given Contract such as:
- Customer Service Reports (CSR) / Action Notification Report (ANR) - Engineer’s summary of the service performed.
- Test and Inspection Results - Predicitive Maintenance specific report based on the feedback from the engineer.
By default, you will see documents created within 60 days. You can always change the filter criteria by clicking Adjust display criteria button.
** Depending on the country and/or authorization assigned to the user, information/functionality may or may not be visible/available.