Philips Support

Why does my product take longer to charge than expected?

The estimated charging time for your product is based on charging with a 5V, equal to or higher than 1A, USB adapter. Most USB adapters will provide sufficient power to charge the product within the specified time. If an adapter with a lower power rating is used, charging can take longer.

To ensure the correct charging time we recommend using a 5V, 1A USB adapter.

Don't have one? You can obtain a suitable adapter from Philips (for example, the HQ87 IPX4 USB adapter) via www.philips.com/support.

The information on this page applies to the following models: BG3017/01, BG3027/03, BG5021/15. Click here to show more product numbers ›

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