2 year warranty
If the instructions below don’t help, please contact us or click here to submit an online warranty request so we may support you obtain a replacement device. All Sonicare toothbrushes and flossers come backed with a 2-year warranty.
Depending on your model, you can charge your Philips Sonicare toothbrush differently. Ensure you use the original charger that came with your toothbrush. Not all Sonicare chargers are compatible with others. The charger might be a USB-A connector that requires a wall adaptor (not included).
The information on this page applies to the following models: HX6857/30, HX6877/23, HX9312/04. Click here to show more product numbers ›
In which countries is the Sonicare app available?
Can I use my Sonicare AirFloss charger to charge my toothbrush?
How does the brushing guidance work in the Sonicare app?
How do I enable or disable the pressure sensor on my Sonicare?
Why is there a gap between my brush head and handle?
How long should my Sonicare toothbrush battery last?
How do I charge my Sonicare toothbrush?
Can I use my Sonicare charger with other toothbrushes?
How do I register my Sonicare toothbrush?
Where can I purchase accessories for my Sonicare toothbrush?
What are the brushing modes for my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
How do I use my Sonicare toothbrush?
How do I use my Sonicare toothbrush with braces?
How to clean my Philips Sonicare toothbrush?
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