2 year warranty
Philips Support
How does the brushing guidance work in the Sonicare app?
The Sonicare 9900 Prestige, DiamondClean Smart, and FlexCare Platinum are equipped with the brushing guidance feature. It is designed to detect and promote an equal amount of brushing inside and outside your teeth.
The brushing guidance starts at the upper right teeth. Continue to follow the brushing pattern shown in the app. Ensure you follow this brushing pattern as the app cannot locate the position of your toothbrush.
Once finished, the app will give you the brushing insights you can use to improve and maintain your oral health.
Note: Our app is updated regularly. For the best experience, ensure you download the latest version of the app.
The information on this page applies to the following models: HX6857/30, HX6877/23, HX9312/04. Click here to show more product numbers ›
Frequently Asked Questions
In which countries is the Sonicare app available?
Can I use my Sonicare AirFloss charger to charge my toothbrush?
How does the brushing guidance work in the Sonicare app?
How do I enable or disable the pressure sensor on my Sonicare?
Why is there a gap between my brush head and handle?
How long should my Sonicare toothbrush battery last?
How do I charge my Sonicare toothbrush?
Can I use my Sonicare charger with other toothbrushes?
How do I register my Sonicare toothbrush?
Where can I purchase accessories for my Sonicare toothbrush?
What are the brushing modes for my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
How do I use my Sonicare toothbrush?
How do I use my Sonicare toothbrush with braces?
How to clean my Philips Sonicare toothbrush?
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